Job Description

Job Title: Customer Service Representative
Location: Remote
Position Type: Full-time
Salary: $25 - $32hrly
Monday to Friday: 9 AM - 5 PM (Includes 1-hour break + 2 Paid Rest Breaks)

 

JOB OVERVIEW

The Customer Service Representative will engage in a variety of tasks to ensure smooth operations and exceptional customer experience. The role involves looking at payments and invoicing, handling communication with the lab, answering phones and emails, and facilitating the ordering of supplies.

 

Benefits:
Competitive hourly pay
Flexible work schedule
Paid training and ongoing support
Opportunities for career advancement
Work-from-home convenience
Part-time and full-time options available
Schedule Options:
Day Shift: 8:00 AM 4:00 PM (local time)
Night Shift: 8:00 PM 4:00 AM (local time)

Responsibilities
• Resolve customers’ service or b illing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential Skills
• Customer service oriented with a focus on providing information in response to inquiries about products and services.
• Strong verbal and written communication skills.
• Attention to detail and customer service skills.
• Interpersonal skills and the ability to work independently.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Additional Skills & Qualifications
• High school diploma or GED preferred.
• 0-2 years of customer service related experience required.
• 1+ year of experience in customer service with active interactions/communications with customers.
• Self-starter, multi-tasker, good communicator, highly organized, calm under pressure.
• Knowledge of Microsoft Office/Excel/Word.
• Proficiency in computer operations.

Job Tags

Remote job, Hourly pay, Full time, Part time, Work at office, Local area, Work from home, Monday to Friday, Flexible hours, Day shift,

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