Job Description

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

The Special Projects Operations Team is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards. SPOT agents complete high quality reviews and projects within the scope of the organization, including background checks, audit related work, and fraud mitigation. We work together with the Program teams, Legal teams, and others to ensure compliance to all regulatory standards and mitigate risk.

This role changes daily and relies on multiple tools and modalities to ensure platform-wide compliance and mitigate risk. Your Monday will not look like your Friday, so adaptability and an open mind are crucial.

What the Candidate Will Do

• Perform basic research and data entry related to multiple crucial projects
• Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via administrative processing, chat modalities, and/or outbound phone calls
• Be able to learn and master multiple systems used within the workplace
• Communicate quickly and effectively to internal Uber members as needed
• Become an expert on processes and may help with sophisticated problem solving
• Follow process guides to complete tasks and provide support to various crucial initiatives
• Investigate fraud instances and take action accordingly
• Conduct outbound call campaigns and support supply campaigns sought at getting earners on the road
• Take on projects to update and audit partner documentation

Basic Qualifications

• More than 6 months of experience in one of the following: compliance, banking, insurance, fraud, consulting or a regulated area
• Experience with Google Suite/Microsoft Office

Preferred Qualifications

• Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal teams and external customer communication
• Ability to multitask, prioritize, and handle time effectively
• Excellent interpersonal skills, integrity, and follow-through on tasks
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• Detail-oriented
• Basic analytical/technical skills
• Ability to work with sensitive customer information
• Demonstrated leadership in workplace, school setting, community, or other environment

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$21.00 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form .

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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