Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees!Job Overview
This role is essential for managing retail operations within partner locations to deliver a consistent customer experience and drive sales performance. It involves leading a sales team to engage customers, provide product education, and recommend solutions that meet customer needs. The role requires maintaining operational standards, managing team development, and fostering partnerships with store-in-store partners. Success is measured by customer satisfaction, sales growth, team performance, and adherence to operational procedures. The work impacts the organization by enhancing customer loyalty, increasing revenue, and strengthening partner relationships in a dynamic retail environment. Job Responsibilities :

• Lead and develop the sales team to achieve customer engagement and sales targets through coaching and performance management
• Manage store operations including opening/closing procedures, expense control, and compliance with corporate standards
• Drive customer satisfaction by ensuring knowledgeable, solution-focused interactions and effective use of digital tools
• Build and maintain strong partnerships with store-in-store partner leadership and adjacent sales teams to support mutual success
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience :

• High School Diploma/GED (Required)
• 2-4 years – Management experience in retail sales
• 2-4 years – Sales & sales management experience

Knowledge, Skills and Abilities :

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Licenses and Certifications :

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): No

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